Support

This user guide is meant to be the main provider of support for QGroundControl. If you find incorrect or missing information please report an Issue.

Questions about QGroundControl should be raised in the associated flight stack's discussion server at the links below:

Developer Chat

The QGroundControl developers as well as many QGroundControl users can be found on the #QGroundControl channel on Slack or the Gitter channel. If you are a heavy user of QGroundControl and want to keep up to date on the latest information or help with QGroundControl we suggest monitoring that channel.

GitHub Issues

Issues are used to track bugs against QGroundControl as well as feature requests for later versions. The current list of issues can be found on GitHub here.

Please contact our developers using the IM channels before creating GitHub issues!

Feature Requests

Feature Requests should first be discussed on a developer IM channel. The developer team will direct you to create a feature request on Github if necessary (or refer you to the appropriate existing feature).

Reporting Bugs

Bug reports should first be discussed on a developer IM channel (there are many cases where something that seems like a bug is actually a vehicle setup problem). The developer team will direct you to create an issue if necessary.

If you are directed to create an issue, please provide all information needed to reproduce the problem (OS, QGroundControl version/build, Autopilot version/release etc). The sections below explain how to get additional information that can help with debugging issues.

Console Logging

Console Logs can be helpful when diagnosing QGroundControl problems. For more information see: Console Logging.

Reporting Crashes from Windows Builds

When QGC crashes a crash dump file will be place in the Users LocalAppData directory. To navigate to that directory use the Start/Run command. You can bring this up window WinKey+R. Type into that %localappdata% for Open and click Ok. Crash dumps will be in a QGCCrashDumps folder in that directory. You should find a new .dmp file there. Add a link to that file in a GitHub Issue when reporting you problem.

Reporting Hangs from Windows Builds

If Windows is telling you the QGroundControl program is unresponsive use the following steps to report the hang:

  1. Open Task Manager (right-click TaskBar, select Task Manager)
  2. Switch to the Processes tab and local qgroundcontrol.exe
  3. Right-click on groundcontrol.exe and select Create Dump File
  4. Place the dump file in a public location
  5. Add a link to the .dmp file and above details in the GitHub issue.

Troubleshooting

Troubleshooting information is provided in two topics:

Help Improve these Docs!

Just like QGroundControl itself, the user guide is an open source, user created and supported GitBook. We welcome Pull Requests against the guide for fixes and/or updates.

results matching ""

    No results matching ""